Frequently Asked Questions (FAQ) | AffordBox
Welcome to AffordBox's FAQ page. We aim to provide clear answers to all your questions about our liquidation deals, product quality, shipping, returns, and more. If you need further assistance, contact us or visit our store in Mississauga, GTA, Canada.
General Questions
What is AffordBox?
AffordBox is a trusted liquidation and discount shopping platform in Canada. We offer open-box, overstock, and clearance items at unbeatable prices, ensuring quality and value.
Where is AffordBox located?
Our store is based in Mississauga, GTA, Canada, offering local pickup and fast shipping across Canada.
How does liquidation shopping work?
Liquidation shopping allows you to buy high-quality, overstock, and open-box products at discounted prices. We source inventory directly from retailers, distributors, and manufacturers to provide customers with premium deals.
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Are the products brand new?
Yes, most of our products are brand-new overstock or open-box items that have never been used. Some may have minor packaging damage but are fully functional and tested before resale.
Ordering & Payment
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. We accept various payment methods for secure transactions.
What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and Interac e-Transfer for secure payments.
Do you offer Buy Now, Pay Later (BNPL) options?
Yes, we provide BNPL options through trusted payment providers like Affirm and Klarna.
Can I cancel my order?
If your order has not been processed, you can cancel it within 24 hours by contacting our support team.
Shipping & Delivery
Do you offer shipping across Canada?
Yes, we provide fast shipping Canada-wide, including major cities like Toronto, Vancouver, Calgary, and Montreal.
How long does delivery take?
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GTA & Mississauga Pickup: Same-day pickup available.
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Standard Shipping: 3-7 business days.
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Express Shipping: 1-3 business days.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
Do you offer same-day pickup?
Yes, same-day pickup is available for customers near Mississauga and the GTA.
Returns & Refunds
What is your return policy?
We offer a 7-day return policy for defective or incorrect items. Items must be in original condition.
Are all sales final?
Most liquidation sales are final, but we stand by our products and allow returns on eligible items.
How do I request a return?
Email our support team with your order number and reason for return, and we will guide you through the process.
Do I get a full refund?
If eligible, we provide a full refund or store credit upon item inspection.
Product Quality & Authenticity
Are the products tested before shipping?
Yes, all open-box and liquidation items go through a quality check before listing and shipping.
Do products come with a warranty?
Some items include a manufacturer’s warranty, while others have our 7-day return guarantee. Check product details for warranty information.
What condition are open-box products in?
Open-box items are typically unused customer returns with intact functionality. Some may have minor cosmetic imperfections.
Customer Support & Policies
How can I contact AffordBox?
You can reach us via email, phone, or live chat on our website.
Do you offer price matching?
Yes, we strive to offer the best prices. If you find a better deal elsewhere, contact us for price matching.
Is my payment secure?
Yes, we use SSL encryption and trusted payment gateways to ensure secure transactions.
Still Have Questions?
Check out our Full FAQ Page or contact us directly for personalized support.
